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You have questions, we have answers!
What is vinyl lettering?
Vinyl lettering is pre-spaced letter or graphic designs made from very thin pieces of vinyl which are flexible, durable, and washable. Because of their extreme thinness and matte finish, the designs look as if they have been ex ...[+] pertly hand-painted on your surface. Each vinyl piece is backed with a light adhesive for easy application to walls or other smooth surfaces. The designs stay in place until you are ready to remove them, and removal is easy. This makes vinyl lettering an ideal decorating option for both homeowners and renters. With vinyl lettering you get the unique look of stencils without all of the hassle.
Are the designs similar to stickers?
Our vinyl lettering does not look like a sticker when applied to your surface. The designs are cut from a single color roll of vinyl and are not printed, which means there is no clear outline or backing to the design itself. When you receive your Beautiful Wall Decals design, simply peel off the backing paper and apply it to your surface. The expressions come as entire phrases and are perfectly spaced and aligned according to the design. The vinyl sticks to the surface directly with its own adhesive. Our designs are of a very high quality and do not resemble stickers as do some competitor products in the marketplace.
Can you explain the measurements to me?
The designs are generally measured in Length/Width x Height. So a design that is 24 x 11 would be 24" long, and approximately 11" tall. This measurement is for the overall design, with all lines included.
How can I order a color sample (aka, how will this color look on my wall?)
Order color samples and you will receive actual samples of the vinyl we use. You can choose up to 6 colors, as well as an optional Working Sample (a small decal to test on your surface).
What surfaces can I apply the designs to?
The designs can be applied to most smooth, hard surfaces such as wood, walls, windows, doors, and mirrors. You can even apply them to appliances like refrigerators, dishwashers, and washers and dryers. For best results, apply the designs to clean non-porous surfaces. The lettering will not adhere properly to fabric, rough surfaces, dirty walls, some glossy paints, or to paint that is not well bonded with the underlying surface. Rough surfaces, brick, and heavily textured sandy stucco is not recommended. If you have any questions about whether the designs will work with a particular surface, please contact us before purchasing.
Decals may not adhere well to heavily textured walls. We strongly recommend that you test the surface using a working sample before applying your expression to a heavily textured wall.
1. Use the Hinge Method found in the Installation Instructions to position your decal. As you burnish your design, you may want to use a cloth or your thumb to press the vinyl into the grooves of the textured wall.
2. If your design is not transferring from the tape to the wall, before removing the transfer tape, get a spray bottle or a wet cloth and wet the back of the tape. Start to damp the tape and get it more wet if it is not releasing. This will help the decal release from the tape. Make sure your paint will not be damaged by excess water before you dampen your wall.
Can I reuse the designs?
Unfortunately, the designs cannot be reused. The vinyl lettering is extremely thin and will stretch and tear as it is being removed. By removing the designs, you will also lose the precise positioning of the letters as well as the adhesive.
Can the designs be used in rooms with high humidity like bathrooms?
Yes. Humidity does not affect the performance of the lettering. Just make sure you apply the designs to surfaces that are dry and clean.
Can I use the designs outdoors?
Yes. The designs can be used outdoors but do not apply them to your surface during freezing or very hot temperatures. For extra durability, consider purchasing our outdoor rated vinyl lettering which comes in black or white. This special lettering works extremely well on outdoor surfaces such as car windows, mailboxes, and front doors. If you need a design in the outdoor-rated vinyl, please contact us.
Can the designs be applied to tile?
Yes. The designs can be applied easily to ceramic or natural tile surfaces, but please note they have a matte finish which may contrast with a very shiny surface. However, the designs will not work well over grout lines.
I just painted my dining room and want to install the design. Is this a good idea?
We recommend waiting at least three weeks before installing the vinyl lettering on a newly painted surface.
Can vinyl lettering be cleaned?
Yes. To clean your design, use a mild household cleaner, a soft cloth or sponge, and a light touch. Avoid using cleaners that contain alcohol or rough abrasives.
What sizes do the designs come in?
Our designs are generally measured in inches of the overall design, length/width x height. If the description states the design is 20 x 15, that means it measures 20 inches wide and 15 inches tall. Most of our designs have at least 2 sizes available. If you need a specific size that is not listed on our Web site, please contact us and we will let you know if the design is available in your requested size.
I need letters that are a specific height. How do you measure the letters?
Everybody says that, but we still haven't found anyone that really needed all their letters to be exactly 1.2456" tall yet. :) Our designs are measured in terms of overall width and height. Overall height means the height of all lines of text combined. Measuring by an individual letter size is difficult unless the font is an all caps, one size style which most designs are not. Overall size is used as the measurement to accommodate the variation between capital letters, lower case letters, and letters with hanging elements (e.g., g, j, y, etc).
If you need a design in a specific height, please let us know and we can try to accommodate your request if possible. Some fonts are easier to work with than others. The example below shows some of the variation in letters, and why it is confusing to ask for them all to be the same size.
How do you remove the designs?
Removal of the designs is easy. Simply place a finger under one of the design edges and peel up, much like you would remove a sticker from a flat surface. Designs that have been in place for a long time may require a little extra effort to remove. For these designs, simply heat with a hair dryer for a few minutes to loosen the adhesive before trying to peel the edges. Wipe clean any remaining residue with a soft damp cloth.
I purchased my designs a few months ago, can I still install them?
We recommend installing the designs when you receive them for best results. The designs get more difficult to work with over time, and may not adhere to the surface if they sit for more than 60 days.
Are the products made in the US?
Yes, all of our products are manufactured at our facility in Columbus, Ohio. We source our raw materials from companies that operate in the US as well. Heck, we even recycle--saving the planet one decal at a time!
I installed the designs using your directions, but still have bubbles. Help!
Bubbles naturally form under vinyl, especially with glass and mirrors. The best way to remove little bubbles that don't press out under your vinyl, is by using a little straight pin or safety pin. Just poke a little hole, and press it smooth.
Any tips or tricks for applying decals to curved surfaces?
1. When applying decals to curved surfaces, remove any excess paper by cutting around the design.
2. With the backing paper still on, place the decal on the curved surface and mark the areas where the design doesn’t touch the surface.
3. Make relief slits along the paper so the decal easily wraps around the surface (be sure not to cut the design itself).
4. Slowly apply the design by starting at one end and moving to the other making sure everything lies flat. If the surface is glass, metal, porcelain, or any other smooth surface, take special care not to let the adhesive side of the decal touch the surface too soon, as these surfaces do not allow repositioning.
5. Burnish the decal onto the surface and then remove the transfer tape.
Is my credit card safe if I shop with you?
When you shop at Beautiful Wall decals, your credit card information is 100% secure. Each payment transaction is sent over an encrypted network using a secure (HTTPS) connection. The payment details are handled and maintained with the payment provider (Google Checkout, PayPal, or Authorize.net for credit cards and e-check transactions). Our own staff cannot view any credit card details, nor can any customer accessing our system. We do not retain any credit card information at our website or in any of our databases.
How in the world do I put up this giant tree?
First, you need to lay the pieces out and determine the placement of each. Choose where you want the tree to be placed. Begin with the trunk portion and tape the design on the wall where you want it. Be sure it is level and centered. Using the tape as a hinge, carefully peel the backing paper away. (*tip* - I actually work my way from the bottom up when applying the tree trunk). Carefully peel the top layer away and smooth down any bubbles or lifted areas with the installation tool.
Carefully line up the next piece, making sure it is properly aligned. Follow the same installation instructions as you used for the first piece. Repeat this process for each piece of the design. Once you have all of the tree pieces up place the leaves/blossoms where you want. The result should be a beautiful tree that will add lots of character to your home.
Do you ship internationally?
Yes, we ship within the U.S.A. but also have the option to ship internationally for a flat fee. (customer pays all duties, VAT, customs, etc.). The shipments are originated through FedEx International and/or the USPS.
Bonus Points Program
Earn valuable bonus points every time you shop with Beautiful Wall Decals. These points can be redeemed for discounts, free shipping, free products, and even redeemed for Gift Certificates that you can keep or give as a gift. Points do not expire. For more information, see our Bonus Points page.
How do I use my coupon code?
When you are on the Checkout page, click the link that says "Referral code", underneath your order total. A box will open for you to enter your coupon code. Click the arrow to the arrow to the right to apply the code. Be sure that your discount is applied to your order total before you submit your order. Coupons cannot be added retroactively to your order, so if you have any questions or problems, please do call us or send us an email so that we can help you before you place your order.
What if my company is Tax Exempt?
You will not be charged sales tax when ordering, unless you are located in our home state of Ohio. If your business is located in Ohio, you can apply for tax exemption right at checkout! Before proceeding to checkout, make sure that you are signed into your account. If you do not have an account, simply click Register at the top right of the page. Once you create an account and are signed in, go to your cart and click Checkout. You will see a link under your Order Summary that says "Are you tax exempt?". Once clicked, a Purchaser Certificate of Exemption will pop up. Simply fill out the required information and click Save this Exemption Certificate. Then verify in your Order Summary that sales tax is not being charged, and click Submit Order. Now you're all set up, and you will not be charged sales tax on any of your future orders as long as you are signed in!
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Every great site needs terms and conditions (Google's orders) so here goes!
Payment Options
Beautiful Wall Decals (BWD) gladly accepts Visa, MasterCard, American Express, as well as Discover, E-check, Paypal, and Purchase Orders.
Application
We strongly reccommend th ...[+] at our customers apply their decals no later than eight weeks after purchase. Our decals become much harder to install after this time period.
Pricing
Periodically BWD will offer sales on our vinyl lettering products. Sale prices are only in effect when stated and are not retroactive to prior purchases made on our site.
Coupon codes must be applied at the time of purchase. Our customer service representatives are unable to apply the discount retroactively. We are unable to credit you for unused discounts.
BWD charges based on the amount of vinyl we use to create your order. Prices are subject to change.
Ohio residents will be charged sales tax on their purchases and on shipping at a rate of 7.00% Hey, we don't make the rules, we just follow 'em.
Processing
Standard orders will typically be processed within 2-3 business days in our facility - we cut every decal to order.
If you choose RUSH processing your order will ship the next business day for an additional $5 charge.
2nd Day Air orders placed on Saturdays & Sundays will not be processed until the following business day.
Shipping
BWD is not responsible for any delays in shipping due to the shipping company's error(s).
Please note that we have no control over packages once we turn them over to FedEx. We are unable to communicate with them about where and how to deliver your package.
BWD uses multiple carriers including USPS and FedEx to ship our packages. We will select the carrier that we feel is best for each particular order.
We ship all orders with the information the customer provides at checkout.
If there is a problem in delivery due to an error made by the customer entering improper information BWD will resend out the package with corrected address at the customer's expense.
If the shipping company returns the decals to us after trying to deliver the package multiple times, the package will be re-sent to the customer at the customer's expense.
Cancellations: BWD will gladly accept a cancellation of your order prior to shipping. Once the order has been shipped the customer will have to abide by our return policies (see below).
If your shipping address provided is an AFO/APO address we will not be able to send via Fedex and your package will be shipped USPS.
The customer is responsible for all shipping costs when returning a product.
We process orders daily, and we use FedEx and USPS as our carriers. We ship from Powell, Ohio. The following table represents the turn around time (in business days) you can expect from the day you place the order to the time it ends up on your doorstep.
Alaska
14-16 days
Alabama
3-5 days
Arkansas
3-4 days
Arizona
4-6 days
California
4-6 days
Colorado
4-6 days
Connecticut
3-5 days
District of Columbia
5-7 days
Delaware
3-5 days
Florida
4-7 days
Georgia
3-7 days
Hawaii
14-16 days
Iowa
4-7 days
Idaho
5-8 days
Illinois
3-5 days
Indiana
3-6 days
Kansas
3-5 days
Kentucky
3-5 days
Louisiana
3-5 days
Massachusetts
3-5 days
Maryland
3-5 days
Maine
3-5 days
Michigan
3-5 days
Minnesota
4-9 days
Missouri
3-5 days
Mississippi
3-5 days
Montana
5-8 days
North Carolina
3-5 days
North Dakota
5-7 days
Nebraska
4-6 days
New Hampshire
4-6 days
New Jersey
4-6 days
New Mexico
4-6 days
Nevada
5-7 days
New York
3-5 days
Ohio
2-4 days
Oklahoma
3-5 days
Oregon
5-7 days
Pennsylvania
3-5 days
Puerto Rico
14-16 days
Rhode Island
3-5 days
South Carolina
4-7 days
South Dakota
3-5 days
Tennessee
3-5 days
Texas
4-6 days
Utah
4-6 days
Virginia
4-6 days
Washington
4-7 days
Wisconsin
4-7 days
West Virginia
4-6 days
Wyoming
3-5 days
Please keep in mind that these are shipping days once we've produced your decal from our facility in Ohio, not days after you order. The time range for each state depends on where you’re located in the state. Outliers do happen and these shipping guidelines are by no means a guarantee. Delivery exceptions outside of our control do occasionally occur and could cause a delay. On the other hand, it is possible to receive these sooner than what is listed!
This chart, of course, is for our standard shipping , but we do have other shipping options! We offer rush processing, which puts your order on top of our stack of orders to make for the day (leaves our doors faster, but has normal shipping speed per the chart above). Typically, our non-rush processed orders go out 2-3 days after they are placed. Rush processed orders typically are shipped the next business day after the order is placed. The rush processed orders then go out via our standard shipping, which is the chart you can see the times for above.
We also offer one speedier shipping option: Fedex 2nd Day Air, which is $28.95. This method gets your order out within 24 hours if placed over the work week. It will then take 2 business days to reach you. If ordered over the weekend, the order will go out on Monday and be at your home on Wednesday.
If you need your decal faster than we have listed above you can select our 2nd day air option- this means that if you place your order Su-Thur you will get your order in only two days. Please note while we DO process orders Friday and Saturday FedEx does not deliver at all on Sunday and it will skew the 2 day shipping window to the next shipping day.
As for international shipping options, we have the option to ship internationally for a flat fee. (Customer pays all duties, VAT, customs, etc.). The shipments are originated through Fedex International and/or the USPS.
Return Policy
We want you to be completely happy with your vinyl lettering purchase from BWD, however due to the customized nature of the product, we don't allow returns on any of our products. If we've messed up an order (hey, we are human after all) we will replace it.
Fix It!
Vinyl lettering that becomes damaged during the shipping process by the carrier will be replaced by Beautiful Wall Decals at no charge to the customer. We may ask for photo evidence of this.
If part of your order is missing or incorrect please notify us and we will gladly correct the error at no charge if notified within 4 months from the purchase date. Photo evidence may be required.
Let BWD know your problem and we will assist you in a solution. We want to make you happy!
Please follow our guidelines for installation, as improper installation techniques or delayed installation past 60 days when it is fresh may void out the warranty.
Exchange It!
Exchanges are for items of the same style and type only. Additional fees will be assessed if you are exchanging for another product or size.
Shipping will be charged for exchange orders.
We accept exchanges within 30 days. We reserve the right to charge you an additional fee to exchange your product after 30 days (up to 60 days).
For more specifics:
Restocking fees: none
Return shipping responsibility: the customer
Returns window: 30 days to let us know that there is a problem with the order
How to initiate a return: contact us via email or phone (800) 615-6473
What is returnable: any item where we have made a mistake (wrong color, size, item, missing elements, etc.)
What is not returnable: any item without a material defect, or any order beyond the 30 day limit
Required condition of returned items: n/a (we donate reusable products to charity)
How the customer receives a refund: via refund on their card or payment method or via gift card
Custom Orders
BWD now does custom orders! It is easy to work with one of our very talented designers to get exactly the design you want. You can begin that process here. Our designers will get to you within 24 hours of you placing the order.
Damage to Surfaces
BWD is not responsible for any damage incurred by applying or removing our vinyl lettering designs by the customer to any wall or surface. Please be careful when applying or removing vinyl. Refer to the application instructions included with your order and our FAQ page for further directions. We recommend you use a hair dryer when removing both our decals and the mirror packs as it helps loosen the glue holding the designs on the wall.
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