Policies

Every great site needs terms and conditions (Google's orders) so here goes!

Payment Options

Beautiful Wall Decals (BWD) gladly accepts Visa, MasterCard, American Express, as well as Discover, E-check, Paypal, and Purchase Orders. 

Application

• We strongly reccommend that our customers apply their decals no later than eight weeks after purchase. Our decals become much harder to install after this time period. 

Pricing

• Periodically BWD will offer sales on our vinyl lettering products. Sale prices are only in effect when stated and are not retroactive to prior purchases made on our site.
• Coupon codes must be applied at the time of purchase. Our customer service representatives are unable to apply the discount retroactively. We are unable to credit you for unused discounts.
• BWD charges based on the amount of vinyl we use to create your order. Prices are subject to change.
• Ohio residents will be charged sales tax on their purchases and on shipping at a rate of 7.00% Hey, we don't make the rules, we just follow 'em.

Processing

• Standard orders will typically be processed within 2-3 business days in our facility -  we cut every decal to order. 
• If you choose RUSH processing your order will ship the next business day for an additional $5 charge. 
• 2nd Day Air orders placed on Saturdays & Sundays will not be processed until the following business day. 

Shipping

• BWD is not responsible for any delays in shipping due to the shipping company's error(s). 
• Please note that we have no control over packages once we turn them over to FedEx.  We are unable to communicate with them about where and how to deliver your package.
• BWD uses multiple carriers including USPS and FedEx to ship our packages. We will select the carrier that we feel is best for each particular order.
• We ship all orders with the information the customer provides at checkout. 
• If there is a problem in delivery due to an error made by the customer entering improper information BWD will resend out the package with corrected address at the customer's expense. 
• If the shipping company returns the decals to us after trying to deliver the package multiple times, the package will be re-sent to the customer at the customer's expense. 
• Cancellations: BWD will gladly accept a cancellation of your order prior to shipping. Once the order has been shipped the customer will have to abide by our return policies (see below). 
• If your shipping address provided is an AFO/APO address we will not be able to send via Fedex and your package will be shipped USPS. 
• The customer is responsible for all shipping costs when returning a product. 

We process orders daily, and we use FedEx and USPS as our carriers. We ship from Powell, Ohio. The following table represents the turn around time (in business days) you can expect from the day you place the order to the time it ends up on your doorstep.

Please keep in mind that these are shipping days once we've produced your decal from our facility in Ohio, not days after you order. The time range for each state depends on where you’re located in the state. Outliers do happen and these shipping guidelines are by no means a guarantee.  Delivery exceptions outside of our control do occasionally occur and could cause a delay. On the other hand, it is possible to receive these sooner than what is listed!

This chart, of course, is for our standard shipping , but we do have other shipping options! We offer rush processing, which puts your order on top of our stack of orders to make for the day (leaves our doors faster, but has normal shipping speed per the chart above). Typically, our non-rush processed orders go out 2-3 days after they are placed. Rush processed orders typically are shipped the next business day after the order is placed. The rush processed orders then go out via our standard shipping, which is the chart you can see the times for above.

We also offer one speedier shipping option: Fedex  2^nd Day Air, which is $28.95. This method gets your order out within 24 hours if placed over the work week. It will then take 2 business days to reach you.  If ordered over the weekend, the order will go out on Monday and be at your home on Wednesday.

If you need your decal faster than we have listed above you can select our 2nd day air option- this means that if you place your order Su-Thur you will get your order in only two days. Please note while we DO process orders Friday and Saturday FedEx does not deliver at all on Sunday and it will skew the 2 day shipping window to the next shipping day.  

As for international shipping options, we have the option to ship internationally for a flat fee. (Customer pays all duties, VAT, customs, etc.). The shipments are originated through Fedex International and/or the USPS.

Return Policy

We want you to be completely happy with your vinyl lettering purchase from BWD, however due to the customized nature of the product, we don't allow returns on any of our products. If we've messed up an order (hey, we are human after all) we will replace it. 

Fix It!

• Vinyl lettering that becomes damaged during the shipping process by the carrier will be replaced by Beautiful Wall Decals at no charge to the customer. We may ask for photo evidence of this.
• If part of your order is missing or incorrect please notify us and we will gladly correct the error at no charge if notified within 4 months from the purchase date. Photo evidence may be required.
• Let BWD know your problem and we will assist you in a solution. We want to make you happy!
• Please follow our guidelines for installation, as improper installation techniques or delayed installation past 60 days when it is fresh may void out the warranty. 

Exchange It!

• Exchanges are for items of the same style and type only. Additional fees will be assessed if you are exchanging for another product or size. 
• Shipping will be charged for exchange orders. 
• We accept exchanges within 30 days. We reserve the right to charge you an additional fee to exchange your product after 30 days (up to 60 days).

For more specifics:

Restocking fees: none
Return shipping responsibility: the customer
Returns window: 30 days to let us know that there is a problem with the order
How to initiate a return: contact us via email or phone (800) 615-6473
What is returnable: any item where we have made a mistake (wrong color, size, item, missing elements, etc.)
What is not returnable: any item without a material defect, or any order beyond the 30 day limit
Required condition of returned items: n/a (we donate reusable products to charity)
How the customer receives a refund: via refund on their card or payment method or via gift card

Custom Orders

BWD now does custom orders! It is easy to work with one of our very talented designers to get exactly the design you want. You can begin that process here. Our designers will get to you within 24 hours of you placing the order.

Damage to Surfaces

BWD is not responsible for any damage incurred by applying or removing our vinyl lettering designs by the customer to any wall or surface. Please be careful when applying or removing vinyl. Refer to the application instructions included with your order and our FAQ page for further directions. We recommend you use a hair dryer when removing both our decals and the mirror packs as it helps loosen the glue holding the designs on the wall.